As a group, we physicians work hard. Some may have a fairly routine schedule with predictable hours and others may have unpredictable hours and schedules; regardless most physicians log in long hours dedicated to work. This often...

How do you quantify and measure the impact of an extra ten minutes spent talking with a patient and his family? A follow-up phone call to check in? Holding a patient’s hand? Asking a patient how their grandchild is doing? Filling up some...